Develop and curate engaging content for social media platforms, particularly TikTok, to promote products, services, and training initiatives, aligning with brand messaging.
Gather feedback from trainees and sales staff to identify areas for improvement in training materials and delivery methods, contributing to continuous learning and development.
Maintain training records, track participant progress, and assist in evaluating the effectiveness of training programs through assessments and performance reviews.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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