We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.
Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
Experience providing technical support via phone, email, and remote support tools
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Assists in the development and implementation of marketing plans and materials.
Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Creates and conducts proposal presentations and RFP responses.
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Establish and maintain long‑term relationships with procurement teams, engineers, and decision makers at key accounts.Manage the full B2B sales cycle, including bid tracking, quotation preparation, sample evaluation, contract negotiation, and order closure.Proactively identify and pursue new business opportunities through cold calls and client meetings.Monitor semiconductor industry trends, competitor activities, and emerging technologies to refine sales strategies.Present complex technical data in a clear and accessible manner during product presentations.Conduct on‑site product demonstrations, analyze customer requirements, and ensure product specifications are met.Collaborate with suppliers from Europe, the US, and China to coordinate sample evaluations and technical discussions.
Job requirementsBachelor’s Degree in Engineering (Electrical / Electronics or related) or Bachelor of Science in Physics.Preferred candidates with semiconductor industry experience.Good communication, presentation, and negotiation skillsSelf driven, customer oriented, and able to work independentlyWilling to travel within Malaysia or sometimes overseas to support regional sales.
Please be informed that only shortlisted candidate will be notified.
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• Implement sales and marketing activities, including developing new business opportunities, executing sales promotions, trade activities, and product pricing strategies for the Malaysian market.
• Coordinate with Customer Experience (CX) personnel to ensure the timely availability and delivery of products to customers.
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Prepare and update reports, ensuring proper documentation of all development, service, and repairs in line with the company's standards.
Participate in technical meetings, presentations, and site surveys. Prepare and review conceptual designs and reports, ensuring accuracy and applicability for the final project execution.
Complete tasks assigned by the company within the given timeline and to the required quality standards.
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Prepare and update reports, ensuring proper documentation of all development, service, and repairs in line with the company's standards.
Participate in technical meetings, presentations, and site surveys. Prepare and review conceptual designs and reports, ensuring accuracy and applicability for the final project execution.
Complete tasks assigned by the company within the given timeline and to the required quality standards.
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