Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Advanced Diploma or Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
At least 1 year of hands-on network technical experience in a similar role, preferably involving network deployment, troubleshooting, and support.
Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration
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Review design packages (electrical, mechanical, controls) and ensure production teams fully understand the build requirements.
Conduct build readiness reviews with production, quality, HSE, and supply chain teams to ensure all materials, drawings, jigs, and procedures are released before production start.
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Lead team (regional and global) to figure out the best-fit proposal when deep dive the key customer needs.
Lead the related marketing campaign (tradeshow, marketing tools, lunch and learn seminar etc.)
Develop the team’s capability to leverage the full BAC product portfolio and our applications knowledge to influence customer design and specification.
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We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.
Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
Experience providing technical support via phone, email, and remote support tools
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Build and manage a robust sales pipeline through prospecting, networking, referrals, and participation in industry events and seminars.
Create and deliver compelling, technically credible sales presentations and proposals tailored to each customer's engineering context.
Stay current with ANSYS's evolving electronics product suite including HFSS, SIwave, and related tools to effectively position CAD-IT as the simulation partner of choice.
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