The DBA will also be accountable for handling technical issues across incident management, change management, project tasks, and BAU operations, ensuring end-to-end ownership and alignment with business priorities and SLAs.
The role requires a willingness to be covering different time zone if required in alignment with both local and global business needs, ensuring consistent delivery of database services and support.
In addition, the DBA is expected to stay up to date with emerging database technologies (e.g., Oracle 23ai, MSSQL updates) and proactively propose forward-looking plans to management. The DBA will collaborate closely with the Database Product Owner and Database Engineers at our HQ in Frankfurt to assess the adaptability of proposed solutions to the local infrastructure. If challenges arise, the DBA is responsible for conducting research and presenting viable alternative solutions to management, ensuring seamless upgrades and future-readiness of database systems.
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Contact customers by phone or email to relay information.
Handle customer enquiries & complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure issue is resolved.
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Contact customers by phone or email to relay information.
Handle customer enquiries & complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure issue is resolved.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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