Teamwork
Troubleshoot Hardware & Software
Time Management
Motivated to make a meaningful impact within a high-performing team.
Thrive in a fast-paced
Thrive in a fast-paced
proposed driven-environment.
Design and present customized solar energy proposals, including system design, financial projections (ROI, payback period), and environmental benefits, tailored to individual client requirements.
Build and maintain strong, long-lasting customer relationships by providing exceptional service, addressing concerns, and ensuring customer satisfaction throughout the sales cycle and beyond.
Collaborate with the technical and installation teams to ensure seamless project execution, from initial site assessment to final system commissioning.
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IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills