Coordinate with sales, commercial, technical teams, suppliers, distributors and service partners on orders, pricing, delivery and product-related matters
Monitor delivery and 3PL performance, follow up on outstanding issues and resolve ad hoc delivery problems
Handle spare parts warranty claims, defective product returns and consumable claims
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Perform System Data Entry: Accurately capture and update operational timestamps and incident logs in JIRA and Teleport Core to ensure data integrity for the entire NCC
Maintain Operational Watch: Identify and flag potential bottlenecks or safety hazards in real-time, ensuring that the "source of truth" regarding network status is always current
Experience: Entry-level role; prior experience in logistics coordination, customer service, or a fast-paced operational environment is an advantage
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Perform System Data Entry: Accurately capture and update operational timestamps and incident logs in JIRA and Teleport Core to ensure data integrity for the entire NCC.
Maintain Operational Watch: Identify and flag potential bottlenecks or safety hazards in real-time, ensuring that the "source of truth" regarding network status is always current.
Experience: Entry-level role; prior experience in logistics coordination, customer service, or a fast-paced operational environment is an advantage.
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Follow up and call Couriers if there is delay in planned pickup & also communicate with Sellers if delay is anticipated to ensure sellers are made aware of any delay in pickup anticipated.
Position: Route Coordinator
Salary: up to RM 2300 + RM 100 (Mobile Allowance) + Overtime
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Coordinate cross-functional activities with R&D, Production, Quality Assurance, Procurement, Sales and After Sales departments to ensure project alignment.
Prepare monthly production plans, ordering plans and facilitate PSI (Production, Sales & Inventory) meetings.
Monitor inventory levels, supply chain activities and production capacity to ensure smooth operations.
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