Share the voice of the client to the broader company; collaborate with internal teams including Product and Engineering to improve client experience, operational processes, and work on new product/ initiatives
Identify customer behaviour and map recurring issues along the customer journey to improve customer engagement and retention
Roles and responsibilities may change from time to time along with the company’s operational processes and strategic direction
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Handles all guests’ requests or inquiries promptly and in a professional and helpful manner.
Ensures all guest service requests are accurately and correctly recorded in accordance with the hotel’s policies and procedures and co-ordinates with departments to ensure the timely execution of the requests.
Adopt a positive approach towards a productive working environment
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Business TV: support creation of new TV packages in BCC R2 and MMIG configurations and to provide pre-sales and post-sales admin support for business TV deployments.
CAST: support creation of new billing offers, new channel launches, new discounts on CAST.sg platform and watchcast app.
Residential Broadband: support creation of new billing offers, new VASes, new broadband price plans and new hardware offers.
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To provided a courteous and professional service at all time.
To check constantly on guest satisfaction, to maintain a best possible guest relation, to anticipate guest’ needs and ensure the fulfillment of all guest expectation.
To be stationed in the assigned area of the outlet during service hours unless specifically assigned elsewhere.
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