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400+ Service Desk Analyst Jobs - September 2026 - High Salaries
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"service desk analyst"
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L1 Analyst – Subject Matter Expert (Service Desk Operations) L1 Analyst – Subject Matter Expert (Service Desk Operations)
Getronics Solution (M) Sdn Bhd
Undisclosed
KL City
- Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s.
- Managed/Maintained End-user Devices with a total of 10M assets.
- Job Purpose: ...
Posted
a month ago
SGD4,000 - SGD4,000 Per Month
Singapore
- Work with internal and external stakeholders.
- Involve in operations matter related shipping and receiving activities for equipment repair, spare parts and tools
- Coordinate shipment, return, receiving activities ...
Posted
3 days ago
PERSOL SINGAPORE PTE. LTD.
SGD2,800 - SGD2,800 Per Month
Singapore
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution ...
Posted
2 days ago
Undisclosed
Singapore
- What You'll Do:️ Respond to user inquiries and troubleshoot hardware/software issues Provide timely solutions for IT problems via phone, email, or in-person Assist with password resets and access management Install, configure, and maintain computer systems and applications Document support requests and resolutions Collaborate with other IT team members for complex issues
- What We're Looking For: Minimum 1 year of experience in a helpdesk or technical support role Strong knowledge of Windows OS and Microsoft Office Suite Excellent communication and interpersonal skills Ability to work independently and prioritize tasks effectively Familiarity with ticketing systems is a plus
- Eager to join our team? Apply now and grow your career with us!
Posted
3 days ago
Undisclosed
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Deep experience (or equivalent) in technical support ...
Posted
3 days ago
MATRIX PROCESS AUTOMATION PTE. LTD.
SGD2,500 - SGD2,500 Per Month
Singapore
- Manage end to end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames ...
Posted
4 days ago
Undisclosed
- Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
- Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
- Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented. ...
Posted
4 days ago
SGD4,000 - SGD4,000 Per Month
Singapore
- About the job
- Manage end-to-end IT service operations by identifying, logging, and resolving technical incidents to minimize business downtime.
- Provide Level 2 technical support for onsite users, diagnosing and troubleshooting complex hardware and software issues. ...
Posted
5 days ago
SGD2,700 - SGD2,700 Per Month
Singapore
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature ...
Posted
5 days ago
Undisclosed
Singapore
- Perform password resets and account unlocks.
- Log, manage, and escalate incidents to the appropriate Resolver Teams.
- Maintain accurate records in the Service Management System. ...
Posted
6 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- • Act as the first point of contact for all user support related queries at the Service Desk
- • Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace
- • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system ...
Posted
6 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Perform password resets and account unlocks.
- Log, manage, and escalate incidents to the appropriate Resolver Teams.
- Maintain accurate records in the Service Management System. ...
Posted
6 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
6 days ago
Undisclosed
KL City
- PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience. ...
Posted
6 days ago
Undisclosed
KL City
- PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience. ...
Posted
6 days ago
SGD5,000 - SGD5,000 Per Month
Singapore
- Assist users through phone, email, chat, and ticketing systems, communicating technical information clearly to both technical and non-technical users.
- Escalate complex or unresolved issues to the appropriate support teams while ensuring timely resolution.
- Maintain accurate documentation of incidents, requests, troubleshooting steps, and resolutions, ensuring compliance with security policies and audit requirements. ...
Posted
7 days ago
Undisclosed
Toa Payoh
- Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests
- Ensure adherence to established procedures and controls
- Ensure prompt follow-up and resolution of any reported issues ...
Posted
9 days ago
ZENITH INFOTECH (S) PTE LTD.
SGD5,000 - SGD5,000 Per Month
Singapore
- Functional Support
- • Understand business needs and translate them into technical requirements.
- • Analyze and design for new enhancements and/or existing functionalities. ...
Posted
10 days ago
RECRUIT EXPRESS PTE LTD
SGD2,600 - SGD2,600 Per Month
Singapore
- Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
- Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
- Provide basic PC installations and configuration tasks. ...
Posted
10 days ago
SGD5,000 - SGD6,000 Per Month
Singapore
- Work with project leads, users, and developers to improve processes and functionality.
- Monitor and troubleshoot batch processing jobs and ensure batch cycles run without failures.
- Write and optimize SQL queries for reporting and data analysis. ...
Posted
10 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Hong Kong
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience. ...
Posted
11 days ago
Undisclosed
Singapore
- Manage client onboarding projects.
- Contribute actively to internal projects and company initiatives.
- Help evolve the team’s processes and policies ...
Posted
11 days ago
JSIT For WST (Wholesale Trade) By Singapore Business Federation (SBF)
Undisclosed
Singapore
- Monitor product costing and maintain up-to-date product knowledge through technical and sales training.
- Perform administrative and sales support duties to ensure smooth day-to-day operations and customer service
- Knowledgeable in IT Products and Services ...
Posted
11 days ago
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