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400+ Service Desk Analyst Jobs - September 2026 - High Salaries
Showing 438 jobs results for
"service desk analyst"
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Manage Alert
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
18 days ago
EAGLEEYES MANAGEMENT CONSULTANCY PTE. LTD.
SGD3,500 - SGD3,500 Per Month
Singapore
- Assist in the implementation, testing, and enhancement of robotics, automation, and smart technologies to boost field productivity.
- Support the Field Operations team in adopting and effectively utilizing digital solutions, robotics, and automation tools.
- Conduct training sessions and deliver technical guidance to field personnel to ensure proficient use of new and existing technologies. ...
Posted
a month ago
Undisclosed
Singapore
- Manage Incidents and Problem management.
- Perform start of day, End of Day and start of week checks.
- Analyze application logs, activity logs, and batch logs using scripting and SQL queries for troubleshooting and issue investigation. ...
Posted
10 days ago
Undisclosed
- Assist in monitoring network stability, internet connection, server access, and system performance.
- Support email account setup and management.
- Handle IT asset management, including record keeping, equipment issuance, return, repair, and disposal. ...
Posted
24 days ago
Undisclosed
- Assist in monitoring network stability, internet connection, server access, and system performance.
- Support email account setup and management.
- Handle IT asset management, including record keeping, equipment issuance, return, repair, and disposal. ...
Posted
24 days ago
Undisclosed
- Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
- Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
- Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases. ...
Posted
a month ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Provide technical support on accounting and inventory solution
- Investigate, troubleshoot, and provide solutions to end user
- Diploma or Degree in Information Technology or equivalent ...
Posted
a month ago
SGD8,000 - SGD11,500 Per Month
Singapore
- Support Incident, Problem, Change, and Release Management processes in an ITIL-driven environment.
- Monitor and maintain application stability, availability, and performance.
- Validate application fixes and enhancements before production deployment. ...
Posted
a month ago
Undisclosed
Singapore
- Perform setup, deployment, replacement and configuration of desktops, laptops and IT peripherals.
- Troubleshoot printers and other peripheral devices.
- Provide basic network connectivity troubleshooting. ...
Posted
a month ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Diploma/Degree in Computer Science, Information Technology, or equivalent. 2+ years in IT support, with hands-on experience. Proficient in Windows Server, Active Directory, Office 365, and basic networking. Experience with system imaging, antivirus tools, and remote administration. Strong problem-solving skills and ability to work independently.
Posted
a month ago
JOBLINE RESOURCES PTE. LTD.
SGD6,500 - SGD6,500 Per Month
Singapore
- • Manage and prioritize ticket queues to ensure timely closure within SLAs
- • Coordinate with application, infrastructure, and vendor teams for issue resolution
- • Act as the central point for Day 2 issue triage and coordination ...
Posted
a month ago
Undisclosed
KL City
- Role is open to Malaysians only
- Position is based in Kuala Lumpur
- Bachelor / Master’s degree in Computer Science or Information Technology with an excellent academic track record ...
Posted
a month ago
L1 Application Support (Core Banking Applications) L1 Application Support (Core Banking Applications)
BASIL TECHNOLOGIES PTE. LTD.
SGD5,500 - SGD5,500 Per Month
Singapore
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain / improve service level &quality. ...
Posted
25 days ago
Undisclosed
Singapore
- Strong SQL knowledge and troubleshooting experience.
- Hands-on experience with scripting languages, including Unix Shell and Perl.
- Experience working in a large-scale enterprise environment. ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
- Build strong customer relationships through effective communication, customer advocacy, and service excellence ...
Posted
2 days ago
Accenture Southeast Asia
Undisclosed
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
- Build strong customer relationships through effective communication, customer advocacy, and service excellence ...
Posted
15 days ago
Roundtable On Sustainable Palm Oil (rspo)
Undisclosed
Kuala Lumpur City Centre
- Support investigation of complex or recurring issues by providing accurate context, screenshots, logs, and structured problem descriptions.
- Contribute to Helpdesk knowledge base updates, FAQs, and internal reference materials.
- Support prisma onboarding, system socialisation, and user guidance as required. ...
Posted
6 months ago
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