- Performs set-up of dies and carrier tapes accurately processing a clear understanding of the proper order of setting up a press, the priority system or new-set-ups and the appropriate use of tools, masks and dies.
- Ensure setup is done which includes GTR in 1 hour.
- Check and feedback to tool shop for tooling's maintenance after production.
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The Sea Freight Customer Service Executive is responsible for managing end-to-end ocean freight shipments, ensuring timely coordination with customers, carriers, and internal teams. The role focuses on operational accuracy, customer satisfaction, and compliance with international shipping regulations.
Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
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Develop and mitigate risk to ensure continuity of business by collaborating with cross-functional teams.
Cultivate a continuous improvement culture under Xsite for all staff in all processes involved in achieving optimum productivity.
Drive and implement KATA coaching system or other improvement tools in operations to guide area owners to exhibit improvement in each and every process.
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Review/troubleshoot the audit trail report for any inventory discrepancies.
Perform system update on timely and accurately on any request from Customer or their Suppliers to on-hold parts in Warehouse Management System (WMS) and ensure the parts are segregated with proper label at on-hold location area.
Notify Customer on any shipment discrepancy via mail and follow-up by phone call for subsequent follow-up.
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