Provide professional customer service through email, phone and ticketing systems, handling enquiries, feedback and claims promptly and escalating complex matters where necessary.
[Analytics and Sensitivity to Numbers/Data Processing] Demonstrate willingness to support quantitative analysis, particularly in Excel, to extract and distil complex analysis.
Analytical Skills: Ability to analyze operational performance, identify service improvement opportunities, and use Jira and Confluence for reporting and collaboration.
Lead and support SAP projects, change requests, and system enhancements in collaboration with internal teams, external service providers, and project stakeholders.