§ Provides a courteous and professional service at all times.
§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
§ Assists with Host duties as requested and required due to operational needs.
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Maintains positive guest and colleague interactions with good working relationships.
Through hands-on management, supervises closely all Hosts in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
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