Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
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Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries
Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors
...
Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
Problem-Solving
Customer Service
Sales
Inventory Management
Point of Sale (POS) Systems
Product Knowledge
Merchandising
Stocking
Stock Replenishment
Stock Management
Inventory Control
Cashier
Visual Merchandising
Manage Reporting: Prepare and manage all unit reports, including regular reports pertaining to the unit and any ad hoc reports requested by management.
Coordinate Meetings: Coordinate and attend all unit meetings, facilitating staff contribution and efficiently preparing meeting minutes (acting as Secretary).
1 - 2 years of experience in Marketing, Mass Communication, or Digital fields is an advantage. Fresh graduates are welcomed to apply.
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