Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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Key person to comple A&P mapping and matching (Adversiting & Promotion) in Exceedra system on daily basis to meet the expectation of AR aging.
Key person to coordinate and liaise with CAMs/Senior Manager/ IT dept. in addressing any gap in the matter of A&P mappign and matching issues in Exceedra.
Assist Senior Manager in preparing and compiling the Customers Accounts Receivables report, OSA template, promo compliance and sales bulleting template for CAMs input.
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Co-ordination of customers’ feedback with various internal stakeholders.
Follow established guidelines or checklists to answer routine internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
Support local warehouse’s stocking of fast-moving items to ensure optimum delivery for local customer(s).
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