Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
Proficient in Microsoft Office, CRM systems, and presentation tools.
Familiar with social media platforms (e.g., Facebook, Instagram, TikTok, LinkedIn) and digital marketing techniques to support property promotion and customer engagement.
Self-motivated, customer-oriented, results-driven, and able to work in a fast-paced environment.
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• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).