4) Reactivate inactive customers through follow-up via phone calls, WhatsApp or emails to generate new business opportunities and strengthen customer relationships.
5) Assist the sales team with administrative duties and document preparation.
6) Experience with online platforms, including e-commerce marketplaces, digital marketing, social media, and website management, is an added advantage.
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Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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