Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
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Conduct regular site patrols to promptly identify dimensional deviations, non-compliant operations and quality defects. Issue rectification notices, follow up and review rectification progress to achieve closed-loop management.
Conduct inspection, record-keeping and image archiving for concealed works. Cooperate with supervisors, the Employer and competent government authorities on acceptance of divisional, sub-divisional works and final project acceptance, and sort out quality acceptance documents in advance.
Be familiar with construction codes, standard atlases, design drawings and special construction schemes. Deliver quality disclosures to construction teams and rectify irregular operations.
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Maintain a centralized repository for all QMS and compliance documents, track branch readiness for ISO audits, monitor non-conformities and CAPAR progress, and ensure all documentation is complete, consistent, and audit-ready.
Act as liaison between HQ and branches for governance, statutory, safety, and compliance matters by tracking certificate & service renewals (DOSH, JKKP, equipment certifications), consolidating safety or incident reports, and monitoring action-plan closure across departments.
Maintain group compliance trackers, follow up with action owners, highlight compliance gaps to management, and support coordination for safety inspections, committee meetings, and audit preparedness.
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Monitor vendor delivery quality, document issues, and coordinate corrective and preventive actions to improve supplier performance.
Ensure proper preservation, storage, and handling of inventory and spare parts to prevent deterioration or damage, including execution of planned preservation activities.
Act as a quality focal point during internal and external audits, ensuring full adherence to SOPs, contractual obligations, and quality standards.
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Generate, analyse, and prepare inventory, material planning, and management reports, including weekly and monthly KPI reports.
Collaborate with internal stakeholders to maintain high-quality master data and support continuous improvement initiatives in material planning and inventory management.
Ensure compliance with data governance standards, documentation requirements, and quality management practices.
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Working knowledge of GMP
HACCP and basic food hygiene principles
Familiar with Food Act 1983 & Food Regulations 1985
MeSTI
and Halal requirements (MS1500 / JAKIM)
Able to carry out incoming raw material
in-process and finished goods inspection
Basic laboratory/line testing — moisture content
net weight verification
pH
oil content
sensory evaluation
Verification of packaging & labelling: net weight
batch coding
expiry date
seal integrity
Familiar with metal detector checks
weighing scale calibration and equipment verification
Sampling
retention sample control and product traceability / mock recall exercises
Monitoring of cleaning
sanitation and pest control programmes
Preparation of QC records
checklists
batch documentation and non-conformance reports
Working knowledge of GMP
HACCP and basic food hygiene principles
Familiar with Food Act 1983 & Food Regulations 1985
MeSTI
and Halal requirements (MS1500 / JAKIM)
Able to carry out incoming raw material
in-process and finished goods inspection
Basic laboratory/line testing — moisture content
net weight verification
pH
oil content
sensory evaluation
Verification of packaging & labelling: net weight
batch coding
expiry date
seal integrity
Familiar with metal detector checks
weighing scale calibration and equipment verification
Sampling
retention sample control and product traceability / mock recall exercises
Monitoring of cleaning
sanitation and pest control programmes
Preparation of QC records
checklists
batch documentation and non-conformance reports