Define and own the service management framework, SLAs, KPI’s and governance for the effective delivery of services
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
...
Define and own the service management framework, SLAs, KPI’s and governance for the effective delivery of services
Develop and implement strategic operational excellence programs to drive transformation in operations and maximize business results; Manage and facilitate all Continuous Improvement initiatives and strategy
Seek to understand local market nuances and partner with business leaders to evaluate proposals, build business cases, plan new joint initiatives, and determine how they fit into business capability roadmaps and priorities.
...
Proactive reporting of progress and key points to direct supervisor, department manager and Head Office Process Governance, including challenges and opportunities.
Continuous iteration of the process documentation as new information comes to light.
Support Assistant Manager in drafting of end-to-end finance process by facilitating workshops with process owners and process contributors to define process scope.
Ability to create flowcharts displaying the sequence of finance activities using a specified tool
Proactive reporting of progress and key points to direct supervisor, department manager and Head Office Process Governance, including challenges and opportunities.
...
The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
...