Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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To request for DO/INV from suppliers upon completion of delivery and to handover to Customer Service to proceed with billing and Accounts Department to proceed with payment
To support marketing team and CS team in their enquiries.
Design network infrastructure for any new outlet and in charge in cable, switch and router installation.
Handling IT related projects as and when required. Assist in maintaining up-to-date inventory list for IT equipment. Ensure safe-keeping of IT equipment, laptop, desktop.
Assist in preparing ad-hoc reports as and when required
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Construction Knowledge
Occupational Health and Safety
Safety Regulations
Building Codes and Regulations
Safety Precautions
Construction Documentation
Compliance
Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Invoice & Quality Resolution: Coordinate with Accounts Payable to resolve invoice price discrepancies and work with Quality Assurance to handle supplier material returns (RMA process).
Supplier Performance Tracking: Compile monthly supplier scorecard data, tracking KPIs such as On-Time In-Full (OTIF) delivery and defect rates.
The Direct Procurement Specialist/Executive supports the daily operational activities required to secure raw materials and components for production. With 1–3 years of experience, this role focuses on executing purchase orders (POs), tracking material delivery timelines, monitoring inventory levels, and conducting initial supplier data analysis. The goal is to ensure 100% supply continuity for the manufacturing line.
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