During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Support the rollout of new or enhanced SFA initiatives, including occupation-specific workshops, targeted outreach efforts and partner-led engagements.
Support the rollout of new or enhanced SFA initiatives, including occupation-specific workshops, targeted outreach efforts and partner-led engagements.