Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.
Support the fee earners in the smooth running of the client/matter lifecycle, following documented procedures, to ensure compliance with the Firm's documented compliance policy and guidelines.
5+ years in hospital operations, health system consulting, or care delivery redesign, with direct ownership of patient throughput and service line performance work
Request Intake Management: Process incoming campaign briefs from local Business and Campaign teams using standardised intake sheets, enforcing agreed-upon SLA lead times and brief completeness.
Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
4+ years conducting customer or user research (interviews, usability testing, surveys) with ownership of the full study lifecycle from discussion guide to insight synthesis
This may include helping with invoices, expense documentation, employee onboarding or offboarding logistics, system access, equipment coordination and other practical follow-ups, working in partnership with the relevant regional teams.
Banking Portal Onboarding & Controls: Onboard new banking portals, help assess risks and check that required controls are in place. Work with banking partners and internal teams to address gaps and strengthen controls.
Partner Due Diligence: Coordinate annual due diligence requests from banking partners, gathering documentation from relevant teams, including Compliance. Maintain accurate records and ensure responses meet agreed deadlines and internal requirements.