Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Maintain HSBC regulatory and internal control standards, including the timely implementation of audit points and to manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Group's Operational Risk framework.
User-Centric Product Optimization: Formulate product improvement requirements from a player's perspective, efficiently resolve user issues, and strengthen community engagement.
To assist Operation Executive / Operation Manager coordinate and communicate with HQ backend to ensure daily, weekly or monthly routine duties complete as per schedule