Receiving & DocumentationReceive and acknowledge incoming deliveries.Check delivery orders (DO), packing lists and relevant shipment documents.Maintain accurate records of stock receipts, transfers and outgoing shipments.Assist in resolving stock discrepancies and delivery issues.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
User-Centric Product Optimization: Formulate product improvement requirements from a player's perspective, efficiently resolve user issues, and strengthen community engagement.