Joygo Hiring! Full Time Operations & Customer Service Executive (Mandarin Speaker) in Selangor, Earn up to MYR 4,000 + bonus - Ricebowl

Job Requirements

• Educational Background: Bachelor’s degree or above (Fresh graduates are welcome to apply).

• Language Proficiency: Proficient in both spoken and written Mandarin and English, as the role requires communicating with global clients and partners.. Willingness to learn basic Spanish or Portuguese is a plus.

• Industry Passion: Passionate about the gaming industry; avid gamers or high-ranking players will be given priority.

• Learning Agility: Strong capacity for fast learning and adaptability.

• Analytical Thinking: Deep analytical thinker skilled at identifying, analyzing, and resolving issues effectively, with an innovative mindset.

• Soft Skills: Highly self-motivated, with excellent stress tolerance (able to perform under pressure) and high personal standards.
  

Key Responsibilities

• Daily Operations & Player Support: Responsible for the daily operation of games, addressing and resolving inquiries and issues raised by players.

• Player Feedback Management: Collect and organize player feedback and suggestions, and timely report them to the operations department for follow-up.

• Data Analytics & Product Improvement: Responsible for collecting and analyzing operational data, proposing actionable optimization plans, and improving product user experience.

• User-Centric Product Optimization: Formulate product improvement requirements from a player's perspective, efficiently resolve user issues, and strengthen community engagement.

• Core Focus: Provide user-experience-centric service, primarily catering to international players worldwide.

• VIP & Client Relationship Management: Manage daily communication with key customers, maintain strong relationships with high-value clients, and drive overall revenue growth.

• Growth & Execution: Provide optimization feedback for development plans and execute strategic initiatives to drive user growth, recharge volume, and player activity.

• Data & Needs Analysis: Conduct in-depth analysis of platform players' actual needs and provide swift, effective solutions to maximize user satisfaction.

• Ad-hoc Tasks: Collaborate to support department business requirements and fulfill other responsibilities assigned by management.

• 5 Working Days
• Performance Bonus
• Annual Bonus
• Annual Leave
• EPF
• SOCSO
• EIS
• Company Trip
• Allowance Provided
• Training Provided
• Medical and Hospitalisation Leave