Foto-Zzoom Hiring! Full Time Operation Executive - Customer Sevice in Selangor, Earn up to MYR 2,800 - Ricebowl

Job Requirements

• Diploma or Degree in business studies/administration/management, secretarial or equivalents.

• Proactive, resourceful, responsible, responsive and flexible to changes in any situation.

• Excellent communication skills, both written and spoken in Bahasa Malaysia & English.

• Flexible with working hours and working days, able to work during weekends and Public Holiday.

• Customer service & details oriented

• Able to exercise a high degree of tact and professionalism when dealing with various situations.

• Able to work under pressure and meeting tight deadlines.

• Able to adapt and learn new procedures/processes quickly and efficiently.

• Team Player, Positive thinker, IT literate with multi-tasking abilities.

• Minimum 45 WPM for data entry processing (data captured, billing & invoice).

• Willing to travel, when required

Job Description

• Customer Inquiry Management

Respond promptly and professionally to customer inquiries via phone calls, email, WhatsApp, Freshworks, Google Reviews, and Android and iOS app reviews.

• Service Information & Online Purchase Assistance

Provide accurate information about DobiQueen's services, pricing, and promotions, and assist customers with online orders, payments, refunds, and purchase-related issues

• Outlet & Machine Issue Management

Handle customer complaints related to outlet operations, staff service, machine malfunctions, and service disruptions. Coordinate with the relevant Outlet Supervisor (OS), Operations, or Technical team for resolution.

• Payment & Transaction Issue Resolution

Assist with payment failures, duplicate charges, missing transactions, incomplete orders, and refund requests by verifying records and coordinating with the relevant department.

• Complaint Handling & Escalation

Handle customer complaints professionally, provide appropriate solutions, and escalate complex issues to the relevant department or supervisor when necessary.

• Customer Follow-Up & Case Closure

Follow up on outstanding cases to ensure timely resolution and maintain accurate customer service records in Freshworks or other designated systems.

• Customer Feedback, Survey & Engagement

Monitor customer reviews and feedback, conduct outbound survey calls when required for specific projects, promotions, or customer research, and report recurring issues and improvement opportunities to the relevant team.

• Annual Leave
• EPF
• SOCSO
• EIS
• Free Wash & Dry
• Monthly Performance Reward