• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Proactive Innovation: You’ll build and maintain advanced monitoring frameworks to catch potential issues before they ever impact operations.
Collaborative Scaling: Work closely with cross-functional teams to translate complex business needs into scalable, maintainable technical reality.
As our Senior Developer, you are the guardian of system reliability. You will lead the enhancement of our custom big data application, moving beyond surface-level fixes to implement long-term, high-impact architectural improvements.