Prepare and update business presentations, internal communications, promotional materials and other visual content using Canva or similar design applications, where required.
Responsible for retaining and salvaging customer by proactively identifying and addressing customer concerns, negotiating retention strategies, and implementing initiatives to reduce churn.
Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.