Monitor and maintain daily ULD inventory levels to ensure sufficient stock availability in meeting Penang station’s operational and service requirements.
Coordinate and arrange urgent ULD replenishment from KUL or other stations during shortages to avoid operational disruptions and flight delays.
Prepare, update, record, and maintain accurate filing of all operational documentation, including LUC, SCM, and UCM records, for audit and tracking purposes.
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-Promote and sell the full range of company services, including air freight, sea freight (FCL/LCL), warehousing, trucking, and etc.
-Assist leaders to visit business partners, prepare quotations, negotiate charges/rates, and establish timelines for performance, and ensure smooth implementation of new business.
-Bachelor’s degree or above in logistics, supply chain management, international trade, semiconductor or other related fields.
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Interact with clients in a friendly and professional manner, assist them in verifying the package count and external condition, and ensure the completion and return of electronic or paper Proof of Delivery (POD).
Record and report any exceptions encountered during transit (e.g., traffic controls, vehicle breakdowns, last-minute client changes) and promptly communicate with the dispatch or customer service team.
Comply with Malaysian traffic laws and company vehicle management policies. Maintain a clean driving record with zero violations or cargo damage.
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Participates in the planning and execution of compliance assessments on Harmonized Tariff Schedule (HTS) and Schedule B classification, Export Control Classification Number (ECCN) classifications, documentation requirements, or other import and export regulations.
Review and evaluate customs regulations and internal customs procedures to reduce risk exposure and gain efficiency.
To support and carry out other task, improvement project and assignment given by superior.
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Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
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Develop and mitigate risk to ensure continuity of business by collaborating with cross-functional teams.
Cultivate a continuous improvement culture under Xsite for all staff in all processes involved in achieving optimum productivity.
Drive and implement KATA coaching system or other improvement tools in operations to guide area owners to exhibit improvement in each and every process.
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Maintain close communication with local customs brokers, airline ground handlers, and trucking companies to build stable supplier relationships and ensure consistent space and capacity.
Prepare and submit daily operational reports, documenting the on-time performance of each shipment and analyzing exception cases.
Job Title: Logistics Operations SpecialistLocation: Penang, Malaysia
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Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
Support the on-boarding of suppliers to ensure SOP compliance
Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
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Operations Executive overseeing daily air freight operations, coordinating with vendors and stakeholders to ensure smooth cargo movement, SOP compliance, accurate documentation, and efficient shipment execution while supporting operational performance and continuous improvement initiatives.
Back up support on Operation Trucking Arrangements
Daily check and ensure all the related documents(Daily Job Sheet, DO/DN, POD, Custom Form) are completely return completely return by driver to office for billing purposes
Key in daily diesel transaction records into SOVY System/ Compile the slip and attach together with voucher
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Back up support on Operation Trucking Arrangements
Daily check and ensure all the related documents(Daily Job Sheet, DO/DN, POD, Custom Form) are completely return completely return by driver to office for billing purposes
Key in daily diesel transaction records into SOVY System/ Compile the slip and attach together with voucher
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