• Monitor logistics performance, identify and resolve transportation issues, and implement corrective actions for disruptions and abnormal logistics events.
• Maintain logistics cost records, support cost control initiatives, and manage logistics data within transportation management and visualization systems.
• Prepare weekly and monthly logistics reports while supporting the evaluation, development, and performance management of local logistics service providers.
Provide excellent customer service by interacting politely and professionally with clients during pick-up and delivery, addressing any immediate concerns.
Maintain the cleanliness and orderliness of the delivery vehicle, including the removal of any debris or waste after each route.
Support laundry operations by assisting with sorting, folding, and packaging of clean laundry as needed, demonstrating attention to detail.
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Support the sales team by preparing sales reports, analyzing market trends, and identifying opportunities for business development and customer relationship enhancement.
Assist in negotiating shipping rates and terms with carriers, optimizing logistics costs while maintaining service quality and meeting delivery deadlines.
Handle customer inquiries and resolve logistical challenges, ensuring a high level of customer satisfaction and fostering strong client relationships.
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To perform Hub Domestic Delivery services according to process and business continuity.
Manage day to day transport management surface (local order & cross border deliveries) and warehouse operation, to ensure completion of the order fulfillment process.
Perform and follow up delivery operations to ensure meet operational KPI (trucking booking, Transport Management update, on-time delivery, delivery reliability, Post Goods Issue/Goods Received on time etc.)
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To ensure the relevant documentation has been prepared and attached to the shipment of finished goods such as Delivery Order, Invoice, loading plans, truck fill design & etc.
To work closely with internal departments especially Sales & Warehouse department to ensure on- time shipment and in accordance to the agreed schedule.
To plan, establish work schedules, assignments, and logistics sequences to ensure transportation and distribution of finished goods are performed in an accurate, timely and cost effective manner.
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Manage import and export shipping documents, including Commercial Invoice, Packing List, Bill of Lading, Air Waybill, permits, and Customs Forms (e.g. K1, K2, K9, and related forms).
Ensure accurate HS Code assignment and proper tariff classification for import/export declarations and duty exemption applications.
Coordinate with internal departments, customs agents, freight forwarders, and regulatory authorities to ensure smooth customs clearance.
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· Bertanggungjawab memandu dan mengendalikan trak kren A04 sebagai kenderaan utama serta kenderaan milik syarikat yang lain seperti lori, van, trak pikap dan kereta mengikut keperluan operasi.
· Menghantar, mengambil dan mengangkut barangan, peralatan, bahan serta bekalan syarikat ke destinasi yang ditetapkan dengan selamat dan mengikut jadual.
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