Team Management: You will be responsible for leading the team reporting into a responsible partner. A number of Operations Managers will report into you.
Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
Make effective use of resources to optimise value.
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Manage trainer productivity and training schedules across classroom, on-the-job, and online learning formats to achieve monthly trainee output targets.
Develop Store Field Trainers and strengthen OJT capability to improve new-joiner onboarding effectiveness at store level.
Ensure training effectiveness, compliance, and certification through assessments, Food Handler Training, HRDC claims, and proper documentation.
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Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
To ensure stocks in the department are being ordered in time, taking into consideration of the delivery lead time, so that there is always sufficient supply.
To check and recommend Slow Moving items for deletion.
To ensure expired goods and goods with one month to expiry date are removed from the shelf.
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Process Standardization: Drive harmonization of GL workflows across diverse APAC markets, eliminating localized redundancies.
Technology Enablement: Leverage Oracle ERP capabilities and tools to accelerate closing cycles and improve financial accuracy.
Lean Execution: Foster a continuous improvement culture using Lean Six Sigma principles, partnering with CI leaders to optimize processes and minimize manual effort.
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Interface & steer cross-functional team engagements across Business Units, Central Engineering, Operations, Quality, Supply Chain and Procurement to meet department objectives
Drive DFM, technology & manufacturability readiness for new package & complex derivative platforms for effective POR freeze to new product industrialization
Partner with OSATs to deliver assembly readiness for new product qualification. Key activities include process flow & BOM setup, risk analysis & mitigation, process characterization, lookahead assessment, qualification and CAB preparation leading to first part release
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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Review and ensure alignment of Programme Learning Outcomes (PLOs), Course Learning Outcomes (CLOs), assessment strategies, and teaching methodologies in line with outcome-based education principles.
Work closely with the Quality Assurance Director to implement best practices in programme development, review, and enhancement.
Lead periodic programme reviews and implement continuous quality improvement initiatives.
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Ensures that compliance is integrated into the company’s strategic direction. This involves proactively identifying regulatory risks, advising senior management, and embedding compliance considerations into business planning and decision-making processes and ensure the Board informed of key compliance matters.
Implement functional improvements and initiatives to enhance service delivery and operational efficiency.
Perform other duties as assigned by direct supervisor.
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Utilize Lean fundamentals such as 5S, waste elimination, visual management, and Kaizen rules to strengthen operational discipline and drive continuous improvement.