Enter data according to Standard Operating Procedure Respond to queries for information and access relevant files Record information into Cargo wise 1 Check completed work for accuracy Proactively communicate with customer via email Keeping sensitive customer or company information confidential Explore process improvement through Continuous Improvement initiative
SKILLS ESSENTIAL TO THE JOB
Technical Proven data entry working experience Familiarity with MS Office Typing speed and accuracy Proficiency in both spoken and written English Attention to details and accuracy
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Serve as the liaison for all facilities management services, inclusive but not limited to; janitorial, pest control, M&E, landscape, waste management, space planning, transportation, and project development services.
Investigate serious plant incidents and ascertain that corrective and preventive actions are taken immediately to avoid any interruptions to operation and business services. Ensure risk mitigation plans and measures are in place.
Coordinate and confer with Facility Manager & site team which associates on all matters arising from Operation and Maintenance of the site.
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Develop, validate and implement innovative solutions through the utilization of engineering principles.
Develop, evaluate and implement Standard Operating Procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Conducts feasibility, cost, optimization, stress, fluids, and thermal analyses.
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Information Management: Respond to information requests, retrieve relevant files, and maintain organized documentation.
Quality Assurance: Review completed work to ensure data accuracy and compliance with company standards.
Stakeholder Communication: Proactively communicate with customers, agents, and internal stakeholders via email regarding shipment status and requirements.
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