Ensure all periodic activity and reports are carry out and prepared on timely manner. All activity must be review and documented properly for audit purposes.
On monthly basis review helpdesk ticketing system to measure and report vendor KPI to IT Manager.
Ensure all endpoint devices, servers, network devices are configured and setup following IT Security standard and policies document.
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Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
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