Project Participation- Collaborate on various IT projects and initiatives (Equipment, Infrastructure, Data Management & Analysis)- Support system upgrades and new technology implementations.- Assisting IT Support Executive in research & update on current technology trend and provide recommendation.- To handle special projects to fulfil academic requirement (if require).
Learning & Development- Participate in training sessions and workshops.- Stay updated with the latest IT trends and technologies.
At least 5-10 years of relevant work experience in systems administration, helpdesk support function, or network/technical support in the international education industry.
Vast hands-on experience in BYOD policies and IT Service Management.
In-depth practical experience with Microsoft 365/Office 365 & Google Suite
...
Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
...
Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
...
Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
...
Experience in planning, coordinating, and implementing IT infrastructure and facility improvement projects is an added advantage.
Knowledge of workplace safety practices, building maintenance standards, and vendor/contract management.
Strong analytical and problem-solving skills with the ability to diagnose and resolve both IT infrastructure and facility-related issues efficiently.
...
Design and implement technical infrastructure solutions to address evolving business needs and operational requirements.
Oversee the administration of enterprise IT systems (Active Directory, Email, Virtualization, SCCM, SharePoint, and Azure Cloud) to sustain secure and stable operations.
Approve and govern system change requests and technical refresh initiatives to ensure controlled change management and infrastructure modernization.
...
Conduct market research, supplier assessments and Requests for Information (RFI) to identify future sourcing opportunities, market trends and alternative solutions.
Prepare and manage sourcing activities including RFIs, RFPs, RFQs, e-Auctions, supplier evaluations, contract negotiations and contract award recommendations.
Evaluate procurement decisions using commercial analysis, including Total Cost of Ownership (TCO), implementation effort, supplier performance, business risks and long-term value.
...
Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Job Purpose
Govern enterprise-wide systems, infrastructure, and end-user computing operations to ensure the delivery of resilient, secure, and scalable IT services.
...