Provide hands-on technical support for IT hardware, software, operating systems, peripherals, and end-user issues, ensuring timely resolution and minimal business disruption.
Manage endpoint security, user access controls, and act as the first responder for IT security incidents, escalating organisation-wide issues to the IT Manager when required.
Manage backup operations, perform periodic restore testing, and maintain disaster recovery documentation to ensure business continuity.
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Act as the primary coordinator for all business systems, fleet management systems, ERP systems, mobile applications, GPS platforms, and other digital solutions.
Gather operational requirements from users and communicate enhancement requests to system vendors.
Coordinate system testing (UAT), implementation, and rollout of new features.
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You are currently enrolled in Bachelor's / Master's, or studies in Computer Science / Information Technology / Engineering (Computer/Telecommunication) / Science & Technology or related fields
Your strategic approach and good problem-solving skills are paired with proactiveness and a hands-on mentality
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Steer the build activities and manage all IT projects ensuring the quality, content, costs and deadlines.
Guarantee the operational stability & efficiency.
Guarantee the operational efficiency and Service Level Agreements of the technology and infrastructure running under his/her domains and ensure that the necessary evolutions are recommended and implemented.
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Lead technology investment planning and prioritization, ensuring alignment between business outcomes and resource allocation.
Partner with regional leadership teams to embed technology capabilities into core business operations and growth initiatives.
Provide end-to-end accountability for technology outcomes across the region, coordinating delivery through cross-functional IT teams including applications, architecture, infrastructure, cybersecurity, data, project management, and sourcing.
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Maintain documentation & reports. Periodically reviewing IT SOP, guideline, policy, procedure, and control to ensure the efficiency, effectiveness of the SOP & information security controls as a whole, recommending improvements wherever is necessary.
Degree in Computer Science, Information Technology or equivalent practical experience