Maintain documentation & reports. Periodically reviewing IT SOP, guideline, policy, procedure, and control to ensure the efficiency, effectiveness of the SOP & information security controls as a whole, recommending improvements wherever is necessary.
Degree in Computer Science, Information Technology or equivalent practical experience
Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Dispatch and escalate complex technical incidents or requests to Level 2 support teams when issues exceed first-level resolution parameters
Contribute to building knowledge by writing and reviewing technical articles, posting community updates, and creating end-user guides in cooperation with Adoption Services
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A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
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Prepare clear, concise and accurate audit reports, communicate significant findings to relevant stakeholders, and obtain appropriate management action plans and target completion dates.
Perform follow-up on audit observations, including validation of corrective actions and supporting evidence before recommending closure.
Participate in and/or conduct ISMS internal audits in accordance with the organization’s Information Security Management System requirements and applicable standards, including ISO/IEC 27001, and report nonconformities, observations and opportunities for improvement.
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· Tax Planning: analysing tax laws and regulations to identify opportunities for minimizing tax liabilities while ensuring compliance
· External Stakeholder Engagement: Liaise and collaborate with external parties including potential investors, bankers, auditors, tax agents, legal counsel, and government authorities to ensure compliance, manage financial risks, and maintain robust relationships vital to the company's financial well-being.
· Corporate Exercises and M&A: Lead and execute corporate exercises when necessary, evaluate potential mergers, acquisitions, and strategic partnerships, conducting thorough due diligence, and contributing to negotiations and deal structuring.
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Ecosystem Networking: Cultivate relationships with vendors, distributors, and business partners while participating in industry events and networking activities to raise brand awareness.
Cross-Functional Collaboration: Partner with internal technical support, implementation, and delivery teams to ensure smooth post-sale deployment and customer satisfaction.
Reporting & Market Intelligence: Maintain accurate CRM records, track pipeline status, forecast sales targets for management and monitor market trends and competitive offerings.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Currently pursuing Diploma or Degree in Information Technology, Marketing, Digital Marketing, Business, E-Commerce, Multimedia, Mass Communication or any related fields.
· In-charge and provide oversight for a few IT projects, manage and control progress for ongoing projects. Deliver projects within scope and timelines with the resources allocated, whilst ensuring quality
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