Provide accurate information regarding policy or membership benefits, claims procedures and service requests.
Assist customers with updates on pending requests and claims. Provide basic assistance for digital platforms, customer portals or mobile applications.
Resolve customer enquiries and issues promptly and professionally, and guide agents through more complex or sensitive cases. Handle escalated customer feedback and complaints in a professional manner....
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders....