Combine business objectives to output executable solutions.
Write clear and complete requirements documents, flowcharts, etc.
Develop management strategies based on project scale, such as priority management and resource coordination, to ensure projects proceed as planned.
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Cold Calling
Time Management
Communication Skill
Presentation Skill
Upselling
Managing a Client Engagement
Answering Telephones
Business Correspondence
Calling Clients
Client Relations
Record Keeping
Customer Service
Directing Clients
Ema
Monitor and manage the safety and compliance of external personnel (vendors/contractors) during on-site construction or maintenance.
Assist in compiling and updating documentation, daily operation logs, and weekly maintenance reports.
n this role, you will gain hands-on experience in a fast-paced Internet Data Center (IDC) environment. You will work closely with on-site maintenance engineers, server experts, and network engineers to support daily operations, monitor data center health, and assist in executing standard technical workflows.
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Technical Oversight: Provide technical guidance and support to ensure that engineering solutions meet project requirements and standards. Review technical documents and drawings for accuracy and completeness.
Quality Control: Implement quality control processes to ensure that project deliverables meet required standards and specifications. Conduct inspections and oversee testing procedures to verify quality.
Risk Management: Identify potential risks and develop mitigation strategies to address them and to monitor project risks and implement contingency plans as necessary.
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IT Technical Support (Helpdesk): Follow up on and resolve IT issues encountered by employees during daily work (e.g., computers, software, accounts, office equipment), providing effective desktop support services.
Cross-departmental Collaboration: Actively cooperate with other IT modules (such as application development, information security, system architecture) and business departments to complete related IT project implementation and support tasks.
Educational Background: Bachelor's degree or higher in Computer Science, Network Engineering, Communications Engineering, Information Security, or a related field.
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Ensure the effectiveness, reliability, and security of IT systems and infrastructure including proactive monitoring and incident response.
Oversee the management and continuous improvement of IT systems and services including software lifecycle management (updates, patching, and licensing).
Deliver IT initiatives, ensuring alignment with organizational priorities and successful outcomes while managing risks and communicating progress.
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Troubleshoot and resolve ERP-related application issues, determine appropriate actions, discuss actions with stakeholders, implement, review, and test approved activities for desired outcomes
Test and implement software updates, new system functionality, report development, and queries.
Support local application development and support across the product supply and commercial processes
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Data center: hardware installation and cabling, accompany external personnel (e.g., for installations), infrastructure monitoring, MiConDis assessment and support in compliance assurance, approve access to DC. Maintain IT related items for the iITEM documentation. Backup/restore: Coordinate and educate location on new standard backup solutions. Run quarterly test restores to validate integrity of backups.
Printing: Lifecycle management of on-site printers and support along with managing external vendor for print services and escalations.
Telephony: phone number assignment to end users, conference room devices installation, and cooperation with local telecom operators (e.g. support maintenance visits). Manage lifecycle for current telephony standards. Helping locations move from existing telephony systems to the standard Teams telephony solution.
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