IT Budget & Cost Control: Prepare IT budgets, manage hardware, software, and operational costs, and evaluate technology investments for cost effectiveness.
Network Security & Compliance: Maintain network security, conduct risk assessments, prevent data breaches, and ensure compliance with company and industry requirements.
Technology & Digital Optimization: Monitor technology trends and implement suitable solutions to improve IT infrastructure and business processes.
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Oversee Epicor and third-party developers — including offshore teams — managing contracts, statements of work, deliverables, timelines, and code quality standards.
Own the ERP budget: license true-ups, maintenance renewals, consulting spend, and capital requests.
Own environment strategy across dev, pilot, and production — patch and upgrade cadence, regression testing, cutover planning, and hypercare.
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IT Budget & Cost Control: Prepare IT budgets, manage hardware, software, and operational costs, and evaluate technology investments for cost effectiveness.
Network Security & Compliance: Maintain network security, conduct risk assessments, prevent data breaches, and ensure compliance with company and industry requirements.
Technology & Digital Optimization: Monitor technology trends and implement suitable solutions to improve IT infrastructure and business processes.
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Coordinate with external IT vendors for technical support, equipment repairs, maintenance, quotations, and service-related matters, while maintaining accurate IT asset records;
Maintain IT documentation and support system upgrades, improvement projects, and the resolution of critical IT incidents as required by Management.
Diploma or Degree in Information Technology, Computer Science, or a related field.
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Manage troubleshooting and identify solutions that support business process. Lead the implementation and management of system modifications, upgrades, and functional expansions to support evolving business needs.
Lead and manage ERP-related projects from initiation through completion, ensuring alignment with business goals, timelines, and budget constraints.
Coordinate with internal teams and external vendors as needed to ensure successful project delivery and system functionality.
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Requirements:Fresh graduates are welcome to applyBasic knowledge of customer serviceWilling and able to work in shiftsMinimum qualification of SPM or DiplomaFluent in English (spoken and written)Basic IT knowledgeAble to work under pressurePossess a good track record
Key Responsibilities:Responding to customer inquiries via phone and email in a timely and professional manner.Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.Providing training to customers as needed to ensure that they can effectively use our online booking tool.Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.
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Oversee Epicor and third-party developers — including offshore teams — managing contracts, statements of work, deliverables, timelines, and code quality standards.
Own the ERP budget: license true-ups, maintenance renewals, consulting spend, and capital requests.
Own environment strategy across dev, pilot, and production — patch and upgrade cadence, regression testing, cutover planning, and hypercare.
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