Lead and motivate the front-of-house and back-of-house teams, fostering a collaborative work environment and ensuring all staff are trained on operational procedures and food safety protocols.
Monitor baking processes, including proofing times and oven temperatures, to ensure consistent product quality and appearance, and report any deviations or issues to the supervisor.
Adhere strictly to all food safety and sanitation standards, including proper handling, storage, and cooking temperatures, to ensure the highest level of food quality and safety.
Lead and motivate the front-of-house and back-of-house teams, fostering a collaborative work environment and ensuring all staff are trained on operational procedures and food safety protocols.
Address and resolve customer complaints and concerns promptly and professionally, employing conflict resolution techniques to ensure a positive guest experience.