Utilise digital tools, AI-powered applications, and online resources to support research, analysis, reporting, problem-solving, and operational efficiency.
Provide administrative and operational support to the Management team.
A Diploma or Bachelor’s degree in any field, or equivalent practical experience.
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Implementing authentication, authorization, encryption, and data protection measures in line with MCMC cybersecurity standards and regulatory requirements.
Ensuring fast load times, low-latency API responses, high availability, and responsiveness under concurrent traffic.
Ensuring secure, reliable interoperability between MCMC internal systems and third-party platforms through API gateways and standardized contracts.
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Assist in establishing, reviewing, and implementing company policies and procedures.
Advise Management on disciplinary issues, staff counselling, grievances, terminations, and other employee-related matters in line with the Employment Act and Industrial Relations Act.
Manage and respond to auditor queries related to HR and Admin.
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Performance Management: Facilitate the performance management consequences which is the Performance Improvement Plan (PIP) process including goal setting, performance reviews, and feedback sessions between the employee and their superior. Provide coaching and guidance to operation managers (Store Manager, Area Manager and Regional Manager on performance issues.
Talent Management: Support the development and implementation of talent management strategies, including mobility of staff, promotion, succession planning, career development, and leadership development. Collaborate with store operation managers to identify high-potential employees and create development plans.
Bachelor’s degree in Human Resources, Business Administration, or related field.
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