Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Publish lead-generation videos on major platforms daily to proactively discover and attract potential users.
Introduce the company's products and services via phone calls.
Contact potential customers daily, screen for valid collaboration intentions, and hand them over to sales representatives for subsequent follow-up.
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Create engaging marketing content (in English, Chinese, and Malay) for social media platforms (e.g., Facebook, Instagram, Xiaohongshu), websites, and promotional materials.
Build and maintain relationships with key stakeholders, including schools, educational agents, and industry partners.
Represent the academy at education fairs, roadshows, and community events.
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Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Create and curate engaging content, including graphics, videos, and blog posts, that aligns with our brand voice and resonates with our target audience.
Monitor online campaign results and optimize marketing campaigns, generate quality leads and improve key metrics based on insights (e.g. ranking target, social media impression, engagement rate, traffic, user engagement conversion rate & etc).
Calculating accurate marketing budgets for each campaign, analyzing campaign results and ads performance, and optimizing campaigns to improve ROl.
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Digital Marketing
Digital Marketing Strategy
Social Media Marketing
Social Media Strategy
Campaign Performance Analysis
XHS
RedNote
Artificial Intelligence
Search Engine Optimization (SEO)
Monitor Store Performance, Sales Trends, and Key Metrics to optimize Product Listings, Pricing, and Promotions.
Conduct Competitor Analysis and Market Research to stay ahead of Industry Trends.
Prepare Regular Reports on Sales Performance, Campaign Effectiveness, and Account Growth to plan strategically and execute improvements in Client’s E-Commerce Results.
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Proficiency in Ecommerce Platforms
Order Processing
Inventory Management
Product Management
Microsoft Excel
Business Administration
Data Analysis
Data Entry
Business Analysis
Presentation
TikTok Content Creation
Live Streaming
Social Media Management
Video Editing
Audience Engagement
Product Demonstration
Sales Promotion
Sales Promotion
Social Media Marketing
Procurement Coordination
Supplier Management
Negotiation
Inventory Control
Supply Chain Management
ISO 9001:2015 Documentation
Supplier Evaluation
Microsoft Excel
Microsoft Word
Documentation Control
Import & Export Coordination
Communication
Inventory Management
Shipping and Receiving
Picking and Packing
Forklift Operation
Microsoft Excel
Microsoft Office
Team Management
Administration Management
Supply Chain Management
Safety Regulations
Inventory
Applicant Tracking System