Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Ensure that healthcare personnel receive correct advice and adequate, professional support in the operating theatres and provide on-call assistance when necessary.
Support case management improvement projects to increase efficiency.
Assist in training new sales and clinical staff and assess them, ensuring that they are familiar with the features and applications of the products and able to respond to the typical questions posed and difficulties faced by the surgical personnel.
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Report platform health, delivery throughput, and improvement progress to the Group Snr Manager, Enterprise Systems and IDT leadership.
Manage DevOps tooling and cloud platform vendors at the operational level, including license utilization, service quality, and cost.
Own the Group's CI/CD pipelines end to end, covering source control, branching strategy, automated build, test integration, artefact management, and release promotion.
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Automate environment provisioning and workload onboarding through Azure DevOps and/or GitHub Actions, using reusable templates, approvals and security scanning.
Establish repeatable lifecycle, connectivity, security, monitoring and recovery patterns for the Nutanix-based Cloud Edge Computing platform.
Develop and maintain operational monitoring, alerting, runbooks and recovery procedures to improve platform reliability, operational readiness and service supportability along with enabling Application teams with Observability baselines etc across the cloud estate & edge hosting.
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Guide customers through product selection, purchase options, and initial setup to ensure they leave confident in using their new products.
Stay up to date with Robotique's product range, new arrivals, product features, and competitor offerings to provide accurate and credible recommendations.
Share product knowledge with teammates, support the sales floor during busy periods, and contribute to a smooth and efficient store operation.
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Define develop, lead and drive service level and service performance management. Produce service quality documents to track, assess, manage and control service quality (for both internal teams and external vendors). Ensure service deliveries meet defined service quality and compliance requirements.
Plan, lead and drive regional payroll processes / procedures / policies standardization. Work with respective departments / teams to complete cross function processes / procedures / policies standardization.
Review HRSSC operational documents (example : Standard Operating Procedure, Operational Procedure Manual, Blueprint, Business Process Document, Service Level Agreement, Service Engagement Contract, etc.) to ensure HRSSC operational documents are up-to-date and in compliance with defined operational model, procedures, processes, service level and governance model.
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IT Project Management role is expected for this position
Degree in Information Technology, a related field or an equivalent qualification
At least 7 years of IT working experience; of which minimum 5 years of SAP SD project and support experience. Knowledge in SAP S/4 HANA experience is an added advantage
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