Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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We are looking for an experienced Talent Acquisition Business Partner (TABP) to drive end-to-end recruitment, talent mapping and strategic sourcing for Technology and Business functions. The role involves partnering with hiring managers, building talent pipelines and leveraging data and AI tools to improve recruitment efficiency.
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
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Drive channel operational readiness and governance, ensuring operational changes, processes and initiatives are aligned to support seamless and sustainable retail execution.
Oversee channel operational performance and improvement, identifying key gaps, recurring issues and opportunities to improve efficiency, execution quality and partner experience.
Coordinate cross-functional changes and business readiness, working closely with Sales Operations, Product, IT and other stakeholders to assess channel impact, align requirements and ensure smooth implementation.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Drive channel operational readiness and governance, ensuring operational changes, processes and initiatives are aligned to support seamless and sustainable retail execution.
Oversee channel operational performance and improvement, identifying key gaps, recurring issues and opportunities to improve efficiency, execution quality and partner experience.
Coordinate cross-functional changes and business readiness, working closely with Sales Operations, Product, IT and other stakeholders to assess channel impact, align requirements and ensure smooth implementation.
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Candidates should possess Training and Sales Management skills to support training initiatives, guide junior team members, and help manage sales activities and reporting.
Relevant experience in financial services, insurance, or takaful sales and marketing is beneficial.
Ability to work independently in a hybrid environment, manage time effectively, and adapt to changing priorities.
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Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Prepare billing and monitoring aging of bills to inter company.
Ensuring the timeliness measurement on the number of days to close the monthly accounts, process invoices, process payment transaction, payroll processing time and submission of management accounts
Quality measures on percentage of input errors detected, invoice accuracy, payment transaction accuracy
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• To equip oneself with sound knowledge of UCP / ISBP / Incoterms and relevant current update of Letters of Credit, related ICC publications, opinions and position papers at all times.
• To ensure accurate details of remittance are communicated to Issuing bank upon processing.
• Process all acceptance received from Issuing bank and advise accordingly to the presenter.
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Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Ability to work agreements originating from anywhere globally.
Learn and understand the security integration business sufficiently to educate and advise the business with respect to legal and risk management issues relating to the offerings.
Develop clear communications, guidance, templates, and training for the business.
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