Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
Deliver high standard of service levels as defined by the bank, providing best in class customer engagement and experience
To ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered and complied to at all times
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Identify, assess and monitor regulatory and compliance risks, and recommend mitigation measures to address compliance gaps and emerging issues.
Engage proactively with regulators and government authorities to clarify expectations, address concerns and minimise enforcement and business disruption risks.
Manage regulatory inquiries, complaints and non-compliance matters, and escalate material risks or breaches requiring management attention.
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Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
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Closes sales by establishing rapport with potential customers, expounding on the benefits of business unit solutions and service capabilities; overcoming objection, etc.
Proactively keeping up to date on product knowledge and market trend by participating in educational opportunities offered by S&N or other appropriate channels.
Accountable for customer satisfaction and providing high quality service.
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The ideal person is someone who enjoys searching for talents, researching companies and candidates, using technology and AI tools and getting things done quickly. You should be comfortable working independently and have the curiosity to dig deeper when given a task.
This role is ideal for someone who wants to build a career in recruitment, talent acquisition, executive search or business operations.
They create tailored promotional solutions that specifically target the kids demographic while also expanding into more premium gifts for teens and adults, helping brands stand out, achieve sales goals, and connect with consumers across all age groups through creative, licensed, and custom products (TV/film, cartoons, children's entertainment, sports, lifestyle, celebrity,
Identify business opportunities within the territory and develop targeted action plans to maximize sales potential and grow market share
Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers to foster long-term partnership and loyalty
Deliver compelling product presentations, demonstrations, and value-based selling messages that effectively communicate product benefits to healthcare audiences
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