Handle employee relations issues early and deal with everyday complaints tactfully.
Provide advice and support for labor relations with unions, such as wage or contract discussions, and carry out tasks that need local knowledge or on-site presence, especially for legal, regulatory, or community-related issues.
Develop and implement employee relations strategies aligned with company goals.
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Job Responsibilities: Manage and coordinate the company’s performance management system Develop and monitor KPI/OKR and performance targets for employees and departments Coordinate annual, probationary and periodic performance appraisals Track employee performance and prepare performance reports for management Analyse performance data and identify performance gaps and improvement areas Work with managers to develop Performance Improvement Plans (PIP) where required Provide guidance to managers and employees on performance evaluation and KPI setting Ensure performance evaluation is conducted fairly, consistently and on time Maintain accurate and confidential employee performance records Support employee promotion, salary review and performance-related decisions Prepare HR performance reports and data analysis for management review Support HR projects, employee development and other HR activities
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Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
Prepare Permits and other relevant Applications/Declaration.
Prepare Letter of Credit & final shipping documents
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Liaise with the truckers to collect and truck empty containers from depot to customer premise for stuffing, and to launch the laden container to port thereafter.
Prepare Permits and other relevant Applications/Declaration.
Prepare Letter of Credit & final shipping documents
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Manage foreign-worker matters, including recruitment, quota applications, work permits, medical examinations, accommodation, insurance, bank accounts, repatriation and liaison with agents and government authorities.
Handle employee misconduct, grievances, investigations, due inquiries and domestic inquiries while ensuring fair and proper procedures.
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Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Knowing our services inside and out so that you can answer questions. Processing orders and requests, keeping records of customer interactions and transactions.
Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.
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Release booking to customer within 1 work day for orders PGI less than 30 days and monitor closely for orders with PGI more than 30 days which booking to release within the KPI
Arrange truck/container with transporter based on free time at least 10 days from empty turn in date to avoid overbook situation. Urgent orders, to communicate with transporter closely.
Monitor empty turn in and laden out closely and follow up for shipping document from customer for custom for declaration, clearance & SI submission to carrier.
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Equipment & Asset Management: Update the Facility Equipment Register, track service histories, support preventive and breakdown maintenance records, and assist with asset tagging.
Statutory Compliance & Audits: Monitor the validity of statutory and calibration certificates, keeping records fully prepared for internal and external audits.
Inventory Control: Track spare parts stock movements, handle new assets, and assist with regular stock count activities.
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