Assist with reports covering services performed, maintenance activities completed, vendor activity, open actions, procurement status, invoice matters, and other service-related updates required by the client or account leadership.
Maintain accurate records for work orders, purchase orders, invoices, vendor documents, maintenance reports, inspection records, and other site documentation within designated systems and shared repositories.
Support CMMS and reporting activities by updating administrative fields, tracking work order status, collating completed work evidence, and ensuring records are complete and available for review.
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Support improvement initiatives and look for ways to improve efficiency within the team.
Associate’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
CS (Customer Service): Receives technical drawing files or 3D models from the customer.
Process Engineer: Analyses the drawings to determine manufacturing feasibility (whether the factory is capable of producing it) and estimates tooling costs and the required machining time.
Planner: Checks machine availability based on the current production schedule.
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customs matters, while ensuring compliance with local regulations and communicating updates to stakeholders.
Handle documentation processes including OBL issuance, amendments, delivery order (DO) processing, container release, and verification of documents in line with agent manuals and local requirements.
Ensure all mandatory document stamping and customs requirements are fulfilled prior to release of documents to customers.
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Monitor, manage and follow through (physically locate) on orders to ensure they flow through the processes and are on track to meet the MDD. Proactively work with relevant parties to address any potential issues to avoid any past due orders.
Report to Supervisor when there is any risk that an order may miss the due date.
Follow up with material planner or upstream process on material requirement for orders.
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Monitor, manage and follow through (physically locate) on orders to ensure they flow through the processes and are on track to meet the MDD. Proactively work with relevant parties to address any potential issues to avoid any past due orders.
Report to Supervisor when there is any risk that an order may miss the due date.
Follow up with material planner or upstream process on material requirement for orders.
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Issue Investigation & Resolution – Collaborate with supervisors, engineers, and CQEs to investigate internal and external defects or reported issues, identify root causes, implement corrective actions, and track progress until resolution.
Quality Standards Guidance – Provide guidance to operators and supervisors on maintaining quality standards.
Documentation Updates – Develop, maintain, and/or coordinate the creation of or updates to applicable documentation.
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Assist in the development and implementation of HR policies and procedures.
Coordinate the recruitment activities, including job posting, sourcing candidates, interviewing and new employee on board procedures.
Manage with agent in sourcing of foreign workers and oversees other related matters such as renewal of permit, welfare, accommodation, disciplinary issues etc.
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