Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.
Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.
Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.
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Gather customer feedback through surveys, direct interactions, and online channels to identify areas for improvement in products, services, and customer experience.
Maintain accurate and up-to-date customer records in the system, documenting all interactions, feedback, and resolutions.
Collaborate with sales, service, and parts departments to ensure a seamless and integrated customer experience, facilitating smooth transitions and addressing any inter-departmental customer-related issues.
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Work on BOM quotation requested by customers in 24-48 hours under Auto Count system
Preparation of quote to customers based on company quotation guidelines and format. This involving the cooperation with local and China partners
Working with logistic companies like FedEx, China logistic company or local one to do the pickup and deliveries arrangement in according to the customer stated incoterm
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People skills & delivery: Strong communication and problem-solving skills, with the ability to manage tasks independently and work well with stakeholders.
People skills & delivery: Strong communication and problem-solving skills, with the ability to manage tasks independently and work well with stakeholders.
This is a strategic HR role that partners closely with managers across the employee lifecycle. It supports hiring and workforce planning, helps define roles, and participates in interviews. The role also contributes to salary reviews by analyzing market data, advising managers, and helping finalize fair pay decisions.
It focuses strongly on employee relations and performance. This includes handling workplace issues, coaching managers on conflict resolution, and ensuring compliance with labor laws. The role also supports performance management by guiding discussions, linking performance to development, and helping with succession planning.
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People skills & delivery: Strong communication and problem-solving skills, with the ability to manage tasks independently and work well with stakeholders.
People skills & delivery: Strong communication and problem-solving skills, with the ability to manage tasks independently and work well with stakeholders.
Ordering and maintaining stationery / office accessories; Maintain and update websites and internal databases; Administrate share drive assess
Contribute to projects administration support and team work
Maintain scheduling and event calendars, taking minutes and keeping notes. Maintain efficient office procedures and a system for keeping track of requested actions and reports
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Perform tool troubleshooting on tool alarm events for the root cause identification and carry out corrective action plans.
Perform scheduled/unscheduled PM on plasma/thermal tools. Perform wafer recovery procedure when tools having alarm.
Perform routine 5S task in plasma/thermal working areas. Withdraw and collect parts from store for schedule PM/non-schedule PM. Support sub-FAB activities related to plasma tools (such as pump status checking, pump replacement, scrubber status check).
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To support engineer team for evaluation & process verification. Able to work in rotating shift pattern.To plan & execute projects to improve overall product efficiency (Speed/Cost/Quality) & train junior technicians to attain and improve skills & competencies for line sustaining activities.
To comply to EHS and safety regulations with high awareness on safety requirement, keep production workplace 5S and comply to cleanroom protocol.
Diploma or Bachelor’s degree in Engineering, Semiconductor, Materials or related field.
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Ordering and maintaining stationery / office accessories; Maintain and update websites and internal databases; Administrate share drive assess
Contribute to projects administration support and team work
Maintain scheduling and event calendars, taking minutes and keeping notes. Maintain efficient office procedures and a system for keeping track of requested actions and reports
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To ensure accuracy of information, data entry and completeness of documents / information for credit application submissions.
To continuously improve productivity and efficiency in carrying out duties to achieve the set targets, objectives and KPI.
To assist and cooperate with staff intra- and inter-departments in areas such as credit control / collection, risk assessment / mitigation, documentation and legal matters where required to ensure the interest of the company/group is protected.
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Ensure process meeting required quality & standard. Act as the 1st interface with production during the absence of process engineers. Daily wafers' disposition including upkeep the quality, delivery KPI(s).
Working closely with analytic shift team, addressing analytic tools' related failures.
To ensure accuracy of information, data entry and completeness of documents/information for credit application submissions.
To continuously improve productivity and efficiency in carrying out duties to achieve the set targets, objectives and KPI.
To assist and cooperate with staff intra- and inter-departments in areas such as credit control/collection, risk assessment/mitigation, documentation and legal matters where required to ensure the interest of the company/group is protected.
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Ensure process meeting required quality & standard. Act as the 1st interface with production during the absence of process engineers. Daily wafers' disposition including upkeep the quality, delivery KPI(s).
Working closely with analytic shift team, addressing analytic tools' related failures.
Ensure availability of critical spare parts and maintenance materials and monitor inventory levels and coordinate replenishment to avoid equipment downtime.
Maintain accurate records of daily, monthly, and yearly maintenance activities and update maintenance logs, checklists, and reports in a timely manner.
Assist Process/Test Engineers in equipment evaluation, setup, and qualification activities and support experiments, data collection, and validation during process improvement initiatives.