Manage and maintain the Property Management System (PMS), including the creation, modification, and updating of property and tenancy records for new and existing stores.
Ensure the accuracy and integrity of tenancy, rental, and property databases through timely data maintenance and administration.
Coordinate closely with Legal, Finance, Operations, landlords, and external solicitors to facilitate lease execution, payment matters, and operational requirements.
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Cross-stream alignment, closely collaborating with other development teams on CRM improvements (Salesforce CRM, Business Intelligence and Analytics, Web Operations) as well as stakeholders from Sales and Marketing, Customer Services, MB Mobility, Vans
Design and setup overall Quality Assurance (QA workflow and framework, Test Cases, Test Scripts & documentation). Continuous enhancement of QA governance of agency, workflow and processes to ensure compliance and quality, including accurate and up-to-date documentation
Set and monitor KPIs, and consult market stakeholders proactively to deliver effective CRM communications & performance
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Serve as the primary point of contact for external and internal auditors, as well as tax agents, spearheading the preparation of audit schedules and ensuring efficient statutory audits and tax filings.
Collaborate with the Finance Manager to develop annual budgets and rolling forecasts, ensuring financial alignment with corporate goals.
Conduct comprehensive monthly variance analysis, comparing actual financial performance against budgets to identify key trends and areas for cost optimization.
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At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know:
Leads external collections and remarketing with a strong focus on legal oversight, including evaluating cases for litigation or repossession based on risk, cost, and recovery potential.
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Manage the annual salary review and performance appraisal processes which may include, mid-year appraisal, year-end appraisal, bottom-up appraisal, peers’ appraisal and any other possible performance evaluation system to be introduced to the company.
Manage the rollout of new compensation and benefits programs and policies, including communication and promote awareness among the employees. Act as a point of contact for employee inquiries regarding compensation and benefits.
Maintain a job evaluation and grading system to ensure internal salary equity and consistency in compensation. Analyse and evaluate job roles to determine appropriate salary ranges and compensation structures.
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Serve as the primary point of contact for external and internal auditors, as well as tax agents, spearheading the preparation of audit schedules and ensuring efficient statutory audits and tax filings.
Collaborate with the Finance Manager to develop annual budgets and rolling forecasts, ensuring financial alignment with corporate goals.
Conduct comprehensive monthly variance analysis, comparing actual financial performance against budgets to identify key trends and areas for cost optimization.
...
Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly.
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Stakeholder Management: Act as a trusted advisor to leadership on all compensation and benefits matters. You will collaborate with HR and management to align reward strategies with organizational goals and lead the effective communication of changes to the wider employee base.
Data Analytics and Reporting: Utilize HRIS and data analytics to provide actionable insights into workforce compensation trends and reward program ROI. You will be responsible for preparing high-level dashboards and identifying cost-saving opportunities through rigorous data analysis.
Rewards and Recognition: Create and implement innovative recognition programs across all levels of the organization. You will align these programs with key performance metrics such as quality, safety, and productivity, while continuously evaluating their effectiveness for improvement.
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Manage and maintain the Property Management System (PMS), including the creation, modification, and updating of property and tenancy records for new and existing stores.
Ensure the accuracy and integrity of tenancy, rental, and property databases through timely data maintenance and administration.
Coordinate closely with Legal, Finance, Operations, landlords, and external solicitors to facilitate lease execution, payment matters, and operational requirements.
...
Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly.
...