Act as the primary point of contact between front office stakeholders (Portfolio Managers, Traders, Investment Operations teams) and technology/platform teams.
Build strong relationships with business users and establish a deep understanding of investment and trading processes.
Facilitate discussions, workshops, and requirements sessions to align business objectives with technology capabilities.
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Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
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Are you passionate about hospitality and ready for a hands-on role that combines guest services with luggage assistance? We’re looking for a dedicated Front Office Associate & Luggage Porter to join our team at Echo Resort, where you’ll be instrumental in creating welcoming and seamless guest experiences.
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Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
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Ensure a smooth patient check in and check out process- ensure all patient using QMS system by EncoreMed 1 que system.
Schedule, confirm and reschedule patient appointment using the Clinic’s booking system – by EncoreMed system, hospital website & phone call. Coordinate with doctors, ward nurses and others department to optimize scheduling efficiency.
Collect and verify patients’ details, next of kin, insurance or GL information and any required documentation.
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Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
.Collaborate with Front Office, Risk, Operations, Finance, and Technology teams to gather requirements and translate them into detailed functional and technical designs
.Design integrations between MX.3 and surrounding Capital Markets platforms including trading venues, market data providers, settlement systems, custodians, CCPs, and regulatory reporting platforms
.Drive strategic initiatives including SWIFT ISO 20022 adoption, cloud integration capabilities, and platform modernisation
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