Handle customer inquiries, feedback, and complaints professionally and courteously, escalating issues to management when necessary to ensure a positive dining experience.
Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations, adhering to strict hygiene and sanitation standards.
Process payments accurately using the POS system, managing cash, credit card transactions, and providing correct change.
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Monitor absenteeism patterns and implement corrective measures to reduce no-shows and last-minute call-outs that impact outlet operations.
Ensure accurate tracking of working hours via HRMS or biometric systems to support payroll accuracy and labour law compliance.
Design and implement a structured onboarding programme covering company culture, SOPs, grooming standards, and food safety protocols for all new hires.
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